FAQ
Frequently asked questions
Attire
Lockers and towels are provided for most services. A robe and slippers will be provided for spa services.
Service Availability
All of our services are available to individuals 14 years of age and older. Youths between the ages of 14 and 18 must be accompanied by an adult at all times.
Arrival
Cancellation Policy
Reservations are required for all spa services and private mineral baths. Walk-ins will be accepted subject to availability. If you must cancel your scheduled appointment, please call at least 24 hours prior to your service time to avoid cancellation charges. A credit card is required for all reservations. Any scheduled services that are prepaid will not be refunded if cancelled within 24 hours prior to appointment time.
Health Conditions
For your health and the health of all our guests, individuals who have a pacemaker, a defibrillator, are mestruating, pregnant, incontinent, or under the influence of alcohol cannot enter the Thermal Mineral Water Pools or our Private Baths (menstruating women may partake in Private Baths). None of our water services are recommended for individuals who have high or low blood pressure or heart conditions. The Steam Cave is not recommended for individuals who suffer from claustrophobia, diabetes, or those with breathing problems. Individuals under the age of 14 or those reliant on oxygen tanks will not be permitted. Guests with special needs or disabilities, please call prior to arrival so we may better accommodate your needs.
Prenatal Services
Our prenatal services are limited to facials and blowout bar services only.