FAQ

Frequently asked questions

Attire

Lockers and towels are provided for most services. A robe and slippers will be provided for spa services. Quapaw Thermal Water guests and Steam Cave guests must wear proper swim attire and all plastic or rubber slip on shoes on all tile floors. If you do not have your own shoes we do sell them to guests for $7 dollars plus tax. Cut-offs, t-shirts, tank tops, athletic shorts, athletic tops, thongs, and undergarments are not permitted in any of our water services.



Service Availability

All of our services are available to individuals 14 years of age and older. Youths between the ages of 14 and 18 must be accompanied by an adult at all times. Please call ahead for availability of massages, facials, private baths, steam caves, and blowout bar services.



Arrival

For the best experience, please arrive at least 30 minutes prior to any scheduled spa services. A modified service will be performed for late arrivals if time permits; appointment will end at scheduled time. Please allow extra time for racing meets, traffic, and summer season traffic. During our busy season (March to August) we do recommend calling 2 – 3 weeks in advance to schedule services.



Cancellation Policy

Reservations are required for all spa services and private mineral baths. Walk-ins will be accepted subject to availability. If you must cancel your scheduled appointment, please call at least 24 hours prior to your service time to avoid cancellation charges. A credit card is required for all reservations. Any scheduled services that are prepaid will not be refunded if cancelled within 24 hours prior to appointment time.



Health Conditions

For your health and the health of all our guests, individuals who have a pacemaker, a defibrillator, are mestruating, pregnant, incontinent, or under the influence of alcohol cannot enter the Thermal Mineral Water Pools or our Private Baths (menstruating women may partake in Private Baths). None of our water services are recommended for individuals who have high or low blood pressure or heart conditions. The Steam Cave is not recommended for individuals who suffer from claustrophobia, diabetes, or those with breathing problems. Individuals under the age of 14 or those reliant on oxygen tanks will not be permitted. Guests with special needs or disabilities, please call prior to arrival so we may better accommodate your needs.



Prenatal Services

Our prenatal services are limited to facials and blowout bar services only.